FAQs - Abaa Express

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes, please ensure your representative has the tracking number and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

If I prepaid for my item, can I still return it?

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, please click here

How do I cancel my order?

You can cancel your order by contacting our Customer Service on Live Chat or by sending a message via the Contact us page

Are all products on Abaa Express original and genuine?

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Abaa Express. Please contact us here if you think a product listed on our website does not meet these standards.

How do I pay on Abaa Express?

You can choose from the different payment methods available on the check out process. Abaa Express does not do payment on delivery so you have to pay before you get your products. All products are cross checked for quality and originality so no need to worry as We want to make sure you get the best shopping experience.

Will I receive all the items in my order at once?

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

Do I need an account to shop on Abaa Express?

Simply register within 1 minute and you can start selling.

How do I place an order ?

Shopping on Abaa Express is easy! Once you have found the product you want to buy, just follow the steps below: Click on the products you want to buy, click on “Add to cart.” To commence payment, hover your mouse on the cart icon and you will see ‘VIEW CART and CHECKOUT’. In the top right corner Register an account or Login into your existing account by entering your Email and password Enter your shipping/billing information, ensuring your address is complete and accurate Choose your preferred payment option Click on ‘Confirm order’ to complete your order Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

How can I return my product ?

Step 1: Log your return request

Option 1: Go to Contact us and complete the form.

Option 2: Call our customer care at +234 9090055222 or contact us here to create your return.

Step 2: Pack your product All items must be returned in their original packaging Include all tags, accessories or gifts you received

Step 3: Return your product If you requested a pickup, we will contact you to arrange a pickup time. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

Are there any hidden costs or charges if I order from Abaa Express?

There are no hidden costs or charges when you order from Abaa Express. All costs are 100% visible at the end of the checkout process.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number here .

How can I identify a genuine product just by looking at it on the website?

Don’t worry! We have made it easy for you!. All our vendors have been approved and verified before selling on Abaa Express. To find hot new products click here.

How can I return my Abaa Express product?

Abaa Express offers 12 days easy returns after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind. Contact us to initiate a return request.

What do I do if I have problem after the 12 days ?

Most of Abaa Express products come with brand warranty, and you can contact the service provider to activate this. Click here for more details.

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